What is the feedback you are getting from your customers and users? Is it that your documentation or user interfaces are hard to understand, and they need improvement? Your customer support costs are high and your customer satisfaction is average to low. Ok, you agree, your documentation or interfaces need improvement, but exactly where do you begin making changes? Usability testing can answer your questions by identifying the parts of your documentation or user interfaces that require improvement. We can then focus on these areas to make the improvements. We also examine your software dialogs and screens to suggest improvements that make them easier to understand.
Iterative uses live user scenarios and also proprietary usability tests and metrics to test the usability of your content and software.
Where we find the need for improvement, we highlight these and implement measures to improve the usability for you. Our treatments will definitely improve your usability and user experience.
Contact us now to find out how we can improve the usability of your documentation and user interfaces and drive up your user satisfaction.